Assistant Director of Financial Aid

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University of San Francisco
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Human Resources
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Assistant Director of Financial Aid

University of San Francisco

Job Summary:

The Assistant Director of Financial Aid is responsible for the development, coordination and supervision of the processes, procedures, and customer service standards required to effectively and efficiently manage financial aid applications and supporting documents. The Assistant Director manages the Financial Aid Records Lead and the Financial Aid Records Assistant positions and coordinates all Financial Aid document processing. Along with Financial Aid management colleagues, the Assistant Director implements and assures the highest quality Financial Aid student services and shares the responsibility for counseling and the timely and efficient processing of financial aid awards and disbursements. The Assistant Director will coordinate outreach and customer service efforts for the office. The Assistant Director will act as the office liaison with the ITS department to enhance utilization of customer service. The Assistant Director of Financial Aid will report to the Director of Financial Aid.

Job Responsibilities:

•Manages and supervises the process of immigration, citizenship, and selective service registration verification.
•Manages and supervises the tax verification process for Federal and State aid eligibility.
•Manages and supervises the processing of Federal Parent, Graduate, and Law PLUS Loan application data and the creation of loan origination records
•Directs the Records Lead in the maintenance of office files and records, both physical and electronic, in compliance with University policy and federal and state regulations, including the securing, organizing, scanning, indexing, storing, and proper destruction of all financial aid documents
•Manages the review of reports and resulting updates of data, such as analyzing enrollment status of students and determining if an aid adjustment may be necessary.
•Manages the retrieval and organization of information for audits, program reviews, and required annual reporting.
•Manages and supervises the processing of financial aid documents, including the receipt and tracking of high school graduation documentation and data verification materials.
•Updates and creates financial aid web pages and publications.
•Provides and coordinates counseling to students and parents on matters related to all Financial Aid programs.
•Assists the Financial Aid colleagues and managers with the reconciliation of Federal funds.
•Represents the financial aid office at admission and school/college events on campus and at the branch campuses.
•Attends training sessions focused on financial aid eligibility processes.
•Other Duties as assigned.

Minimum Requirements:

•Bachelor’s degree
•Three years minimum increasingly responsible experience in customer/student services, preferably in a post-secondary education environment and, more specifically, in a financial aid office.
•Familiarity with Federal and State student financial aid programs, policies and procedures preferred.
•Experience with Banner system preferred
•Strong familiarity with Federal and institutional methodology preferred.
•Excellent written and oral communication skills and strong customer service orientation.
•Strong interpersonal skills with an ability to advise students.
•Ability to lead a team and contribute to the overall smooth operation of a service environment.
•Excellent organizational skills with an ability to organize and prioritize multiple complex projects and tasks simultaneously.
•Proficient with personal computers, including programs such as Word, Excel and PowerPoint.
•Ability to think creatively and strategically.
•Understanding of and commitment to USF’s Vision, Mission and Values.

There is no relocation assistance available for this position.

Additional Knowledge, Skills, and Abilities:

For information on how to apply, please visit the following link:

EEO Policy

The University of San Francisco is an equal opportunity institution of higher education. As a matter of policy, the University does not discriminate in employment, educational services and academic programs on the basis of an individual’s race, color, religion, religious creed, ancestry, national origin, age (except minors), sex, gender identity, sexual orientation, marital status, medical condition (cancer-related and genetic-related) and disability, and the other bases prohibited by law. The University reasonably accommodates qualified individuals with disabilities under the law.

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