Assistant Director of International Students and Scholars

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Santa Clara University
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Assistant Director of International Students and Scholars

Santa Clara University

Department: International Student Services

Part Year: No

FLSA Status: Exempt

Standard Hours (hours per week): 40

Position Purpose:

The Assistant Director of International Students and Scholars supports the Director in providing results-oriented management and administration for twelve international student and scholar programs in the Global Engagement Office. Under the Associate Provost for International Programs, the International Students and Scholars team plays a vital role in the internationalization of the SCU campus. SCU maintains a broad portfolio of programs to support international students and scholars including programs to support Global Nomads; US citizens living abroad studying at SCU . The Assistant Director supports the Director in managing the F-1 and J-1 programs and processes including immigration certification, reporting, administration, advising and the development and delivery of support services for international students and scholars. In the absence of the Director, the Assistant Director serves as a spokesperson for International Students and Scholars at campus presentations and events in the absence of the Director. The Assistant Director is part of a small dynamic team working directly with international students and scholars and the larger team that supports Global Engagement at the University through programs and initiatives that engage students, faculty and staff. In conjunction with the Director, the Assistant Director actively engages the University community in programs and activities and promotes understanding of the unique needs of the international student population.

SCU hosts approximately 1,300 international students, the majority of whom are graduate students in STEM fields. In addition we receive 15-30 scholars each year. International education is a key component of Santa Clara University's commitment to social justice and diversity and inclusion. Following the 2011 University Strategic Plan that prioritized Global Engagement and Understanding, the University has entered a phase of dynamic growth and development of global initiatives and enhanced connections among global programs throughout the University including international students, international scholars, global partnerships, and programs emphasizing diversity and intercultural and global learning.

Essential Duties and Responsibilities:

1. Data and Reporting

a. Serves as project manager for ISSM software improvement projects and maintenance.

b. Provides quarterly data reports to the Global Engagement data committee in a timely manner.

c. Prepares specialized reports, as needed, to monitor enrollment and other trends.
2. Complex F-1 and J-1 Immigration Advising

a. Performs duties of a Designated School Official (DSO ) and Alternate Responsible Officer (ARO )

b. Direct experience advising and counseling international students

c. Ability to exercise independent judgment and use discretion in decision-making in advising

d. Ability to articulate and interpret university, state, and federal policies and procedures

e. Ability to use judgment to independently analyzes and interprets regulations pertaining to F1 & J1 students and to develop creative solutions to problems.

f. Familiarity with broad and complex issues including: Change of visa status from one category to another; Leave of absence; Concurrent enrollment; Change of academic program; Extension of program of study; Reinstatement applications for students who have fallen out of status; “Travel signatures” for students planning to travel outside the U.S.; CPT and Academic Training; OPT ; STEM ; Economic hardship work permission; Tax and employment issues
3. Program Management and Administrative Effectiveness

a. Leads communication with the Jesuit School of Theology campus in Berkeley in F-1 and J-1 management and promote consistency between campuses related to international policies and procedures

b. Develops effective orientations, workshops, and programming to support educational, cultural, and social needs. Evaluates these on a regular basis.

c. Evaluates, updates and manages immigration processing workflows

d. Monitors and implements F-1 and J-1 regulatory changes and updates, in conjunction with Director

e. Monitors and implements SEVIS system changes and updates

f. Write and submit reports for program re-certification and re-designation

g. Develops and maintains excellent communication and working relationships with Student Life, Office of the Registrar, Bursar’s Office, Housing, the Health Center, Career Center and graduate career offices, Undergraduate Admission, the graduate admission areas and others.

h. Responsibility for effective implementation of Global Engagement crisis management protocols and communication in the absence of the Director

i. Communicates with administration, faculty and staff about changes in regulatory compliance and ISS programs

j. Promotes campus internationalization through communication with faculty and staff throughout campus on international and intercultural issues, in keeping with the priorities of the Global Engagement Office.

k. Promotes an environment of teamwork and collaboration both within ISS and in Global Engagement at the University.
4. Other duties as assigned

a. These duties are customary for this position, but are not to be construed as all-inclusive. Duties may be added, deleted and assigned based on management discretion and institutional needs

b. Some evenings and weekends may be required.
1. Recommends initiatives and implements changes to improve quality and services.

2. Identifies and determines cause of problems; develops and presents recommendations for improvement of established processes and practices.

3. Maintains contact with constituents and solicits feedback for improved services.

4. Maximizes productivity through use of appropriate tools; plans training and performance initiatives.

5. Researches and develops resources that create timely and efficient workflow.

6. Ensures completeness, accuracy and timeliness of all operational functions.

7. Prepares and submits reports as requested and required.

8. Develops and implements guidelines to support the functions of the Global Engagement Office

Provides Work Direction:

In the absence of the Director may supervise:

• International Student and Scholar Advisor

• International Student Advisor (2)

• Records Coordinator


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items below are representative of the knowledge, skills, abilities, education, and experience required or preferred.

This position requires the ability to effectively establish and maintain cooperative working relationships within a diverse multicultural environment.

Physical Demands:

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. In accordance with the Americans with Disabilities Act, as amended, the California Fair Employment & Housing Act, and all other applicable laws, SCU provides reasonable accommodations for qualified persons with disabilities. A qualified individual is a person who meets skill, experience, education, or other requirements of the position, and who can perform the essential functions of the position with or without reasonable accommodation.
• Considerable time is spent at a desk using a computer terminal.
• May be required to travel to other buildings on the campus.
• May be required to attend conference and training sessions within Bay Area or in- or out-of-state locations.
• May be required to occasionally travel to JST or other outside colleagues

Work Environment:

The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job.
• Typical office environment.
• Mostly indoor office environment with windows.
• Offices with equipment noise.
• Offices with frequent interruptions.


a. Knowledge of current issues in higher education, international education and immigration, as it impacts international students and scholars

b. Demonstrated experience understanding and managing highly regulated services in an environment of complex and sometimes ambiguous federal laws and regulations where error can result in significant loss of educational teaching and research mission objectives.

c. Demonstrated experience interpreting and applying federal immigration policies and regulations relevant to international students and scholars, including detailed knowledge of SEVIS . Knowledge of DHS , DOS and Department of Labor regulations governing non-immigrant students, faculty, researchers and professionals (F-1, J-1).


a. Excellent cross-cultural, written and oral communication skills

b. Advanced administrative and program management skills

c. Sound professional judgment

d. A team player

e. Experience with batch software, ISSM and SEVIS ; Peoplesoft experience desired

b. Direct experience advising and counseling international students

c. Ability to exercise independent judgment and use discretion in decision-making

d. Ability to articulate and interpret university, state, and federal policies and procedures

e. Ability to use judgment to independently analyzes and interprets regulations pertaining to F1 & J1 students and to develop creative solutions to problems.


a. Must meet federal eligibility requirements to be a PDSO /RO including US citizenship or permanent residence

b. Previous experience at a Designated School Official (PDSO /DSO ) and Responsible Officer (RO) or Assistant Responsible Office (ARO )

c. Provide complex immigration advising on issues such as SEVIS transfers, change of status, reinstatement, employment authorizations, etc.

d. Establish and maintain cooperative working relationships within a diverse multicultural environment

e. Interact effectively with a broad range of constituents including students, parents, faculty, on-campus staff, overseas staff and institutions

f. Work effectively as both part of the ISS team and also the Global Engagement Team

g. Executes change and follows through on activities and initiatives

h. Maintain confidentiality and handle matters with sensitivity and tact

i. Demonstrates a high degree of professionalism

j. Coordinate a variety of responsibilities to accomplish assignments within set deadlines

Education and/or Experience:

Bachelor’s degree required and 5 years of experience working with international students and scholars in a university-based international education, or equivalent education and experience.
Master’s degree preferred

Salary Information: Hiring Range: $2377.38 - $2732.42 semi-monthly

Close Date:

Open Until Filled: Yes

Special Instructions to Applicants:

To view the full job posting and apply for this position, go to

About Santa Clara University

Santa Clara University is a comprehensive Jesuit, Catholic university located in California’s Silicon Valley, offering its 8,800 students rigorous undergraduate curricula in arts and sciences, business, and engineering, plus master’s, Ph.D., and law degrees.

Distinguished by the highest retention rate and ranked second among all master’s universities in the West by U.S. News and World Report, Santa Clara University is California’s oldest operating institution of higher-education. The University is focused on creating an academic community that educates citizens and leaders who will build a more just, humane, and sustainable world.

Santa Clara University is an Equal Opportunity/Affirmative Action employer, committed to excellence through diversity and inclusion, and, in this spirit, particularly welcomes applications from women, persons of color, and members of historically underrepresented groups. The University will provide reasonable accommodations to individuals with a disability.

Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please go to the Campus Safety Services website at To request a paper copy please call Campus Safety at (408) 554-4441. The report includes the type of crime, venue, and number of occurrences.

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