External Relations Director
External Relations Director
Santa Clara University
Department: Law School
Part Year: No
FLSA Status: Exempt
Standard Hours (hours per week): 40
The purpose of the External Relations Director position is to create and implement resource development strategies to achieve specific fundraising goals and to enhance and expand NCIP's strategic communications.
NCIP's mission is to promote a fair, effective and compassionate criminal justice system and to protect the rights of the innocent. Reporting to the Executive Director, the External Relations Director is a full-time exempt position. This position will work closely with NCIP's Executive Director to increase NCIP's visibility to external constituents in order to increase its capacity to raise money, expand its funding base, reach new constituencies, identify and engage additional partners in the community. Responsibilities include design and implementation of effective fundraising program including stewardship of major donors, planning annual development events, creating and implementing external strategic communications strategy. This position will also help strengthen and expand NCIP's communications and visibility in the community with a goal to develop further leadership and awareness of NCIP's work. The External Relations Director is a member of the senior leadership team of NCIP and works closely with the Executive Director to achieve fundraising goals and with the leadership team to set programmatic priorities for the organization.
Essential Duties and Responsibilities:
1. Manage Development and Donor Relations
a. Design and implement an effective fundraising program, achieving annual revenue targets to be set annually with Executive Director (ED)
b. Coordinate NCIP’s major fundraising campaign and events with appropriate NCIP staff, external consultants and SCU Law Development Office, including but not limited to the annual end-of-year campaign, the Justice for All Awards Dinner, Giving Tuesday and other fundraising opportunities
c. Create and implement strategy to reach out to corporate partners to solicit support including but not limited to high tech companies, sports teams, and corporations
d. With the ED, Associate Director (AD) and designated Advisory Board members, create and steward designated support committees including High Tech and Business Committee, Lawyers Committee, and Athletes and Artists Ambassadors Program
e. Successfully meet metrics for number of face-to-face meetings with major donors and prospects (as developed with ED and AD)
f. Work with AD and University Relations to research donors and foundations to determine capacity and interest areas
g. Produce well written, accurate and timely follow-up and related correspondence such as comprehensive proposals, related budgets, contact reports, cover and thank you letters, emails, reports and briefings in support of cultivating, soliciting and stewarding donors
h. Create special donor engagement events for donors and potential donors to interact on a regular basis with NCIP including but not limited to house parties, small dinners hosted by key supporters, breakfast briefings, lectures and talks, and other special events
i. Plan and coordinate annual volunteer appreciation event
j. Activate and expand impact of NCIP Alumni Group
2. Develop and Implement Effective External Communications Strategy
a. Strengthen communications with NCIP supporters including community partners, newsletter subscribers, donors, NCIP alumni and social media followers
b. Work with pro bono public relations consultants to develop and enhance the content and messaging of NCIPs work to more effectively resonate with the public
c. Assist with ongoing communications with media outlets
d. Work with the Executive Director and other staff as assigned, in the development, distribution, and maintenance of all print and electronic collateral including but not limited to, press releases, op-eds, brochures, annual report, e-newsletters, and email announcements
e. Coordinate NCIP website maintenance and ensure new and consistent information, stories, and events are updated as appropriate
f. Work with Policy Liaison to ensure that policy priorities are communicated clearly and effectively for advocacy purposes
g. Work with Communications and Operations Associate to develop social media strategy and oversee regular updating of social media website content
1. Recommends initiatives and implements changes to improve quality and services.
2. Identifies and determines cause of problems; develops and presents recommendations for improvement of established processes and practices.
3. Maintains contact with customers and solicits feedback for improved services.
4. Maximizes productivity through use of appropriate tools; planned training and performance initiatives.
5. Researches and develops resources that create timely and efficient workflow.
6. Prepares progress reports; informs supervisor of project status; and deviation from goals. Ensures completeness, accuracy and timeliness of all operational functions.
7. Prepares and submits reports as requested and required.
8. Develops and implements guidelines to support the functions of the unit.
Provides Work Direction:
The External Relations Director provides work direction to the Communications/Operations Associate and works collaboratively with the Associate Director.
Receives work direction from NCIP’s Executive Director.
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. In accordance with the Americans with Disabilities Act, as amended, the California Fair Employment & Housing Act, and all other applicable laws, SCU provides reasonable accommodations for qualified persons with disabilities. A qualified individual is a person who meets skill, experience, education, or other requirements of the position, and who can perform the essential functions of the position with or without reasonable accommodation.
• Considerable time is spent at a desk using a computer terminal.
• May be required to travel to other buildings on the campus.
• May be required to attend conference and training sessions within Bay Area or in- or out-of-state locations.
• May be required to occasionally travel to outside customers, venders or suppliers.
The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job.
• Typical office environment.
• Mostly indoor office environment with windows.
• Offices with equipment noise.
• Offices with frequent interruptions.
• Direct knowledge of fundraising and development programs
• Direct knowledge of successful fundraising best practices
• Strong knowledge of donor management systems with capacity to utilize effectively
• Understanding of criminal justice issues and particularly, wrongful conviction, a plus
• Proven experience in designing and implementing fund development campaigns
• Proven experience in donor solicitation and stewardship
• Strong analytical skills, specific to donor analysis and prospecting
• Exceptional English writing skills
• Mastery of Microsoft Office Suite skills
• Must be a goal oriented and self-motivated individual who can demonstrate accountability, initiative, creativity and focus in an intellectually stimulating environment
• Demonstrate strong interpersonal skills and the ability to collaborate, build alliances, and achieve results within a population that may possess competing interests, opinions and/or expectations
• Demonstrate strong active listening skills and ability to negotiate positive outcomes
• Possess a positive attitude, sense of humor and flexibility
• Required to have a valid driver’s license and personal transportation vehicle available for frequent travel to business meetings (mileage is reimbursed).
• Strong organizational skills, including a well-developed attention to detail and follow-through
• Demonstrated ability to prioritize tasks, work well under pressure, and meet deadlines in a fast-paced environment
• Ability to plan, organize and manage multiple projects at a time
• Flexible and creative problem-solver, possessing strong critical thinking skills
• Ability to work comfortably and communicate effectively with a wide range of stakeholders including, but not limited to, top business executives, community leaders, professional staff, student volunteers and working committees of the NCIP Board as well as Santa Clara University Law School development officers
• Ability to plan, organize, and evaluate outcomes
• Collaborative team-player but can take initiative, work independently, exercise good judgment, and make decisions based on established procedures
• Flexible and creative problem-solver, possessing critical thinking skills
• Strong interpersonal and organizational skills; must have an approachable and collaborative personal style
• Appreciation for and understanding of the principles of Jesuit education and commitment to NCIP’s mission and goals
• Respectful of all people regardless of socioeconomic background, race, culture, religion, sexual orientation, disability, gender or gender identity
• Flexible work hours, ability to work some evenings and weekends
Education and/or Experience:
• Bachelor’s degree required in related field
• 4-6 years of related experience required
• 3-5 years of direct experience in the development, event planning, fundraising, and/or marketing or equivalent combination of education and experience in these areas
• Experience overseeing design and production of print materials and publications.
• Experience in developing and implementing successful fundraising campaigns.
• Understanding of criminal justice issues and particularly, wrongful conviction, a plus
Open Until Filled: Yes
Special Instructions to Applicants:
To view the full job posting and apply for this position, go to http://apptrkr.com/1033642
About Santa Clara University
Santa Clara University is a comprehensive Jesuit, Catholic university located in California’s Silicon Valley, offering its 8,800 students rigorous undergraduate curricula in arts and sciences, business, and engineering, plus master’s, Ph.D., and law degrees.
Distinguished by the highest retention rate and ranked second among all master’s universities in the West by U.S. News and World Report, Santa Clara University is California’s oldest operating institution of higher-education. The University is focused on creating an academic community that educates citizens and leaders who will build a more just, humane, and sustainable world.
Santa Clara University is an Equal Opportunity/Affirmative Action employer, committed to excellence through diversity and inclusion, and, in this spirit, particularly welcomes applications from women, persons of color, and members of historically underrepresented groups. The University will provide reasonable accommodations to individuals with a disability.
Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please go to the Campus Safety Services website at http://www.scu.edu/cs/. To request a paper copy please call Campus Safety at (408) 554-4441. The report includes the type of crime, venue, and number of occurrences.
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