Medical Assistant (Part-Year)
Medical Assistant (Part-Year)
Santa Clara University
Department: Student Health Services
Part Year: Yes
FLSA Status: Non-Exempt
Standard Hours (hours per week): 40
The Medical Assistant is a member of the Counseling and Health Services team. Together this team practices in the unique environment of college health and directly contributes to student success by delivering integrated healthcare to SCU students utilizing the services of the Cowell Center. The medical assistant specifically serves on the Student Health Services team of campus physician, nurse practitioners, physician assistants and registered nurses and assists medical staff with medical protocols and procedures. The medical assistant provides clinical and administrative support as directed. This position is a nine-month full-time position from mid-September to mid-June
Essential Duties and Responsibilities:
I.Direct Patient Care (Clinical area):
1. The medical assistant role functions under the supervision of the SHS Clinic Manager and the medical oversight of the SHS Campus Physician, Nurse Practitioners, Physician Assistant and
2. Registered Nurse.
3. Prepare and/or position the patient for examination by the provider.
4. Obtain and document in the electronic medical record (EMR ) the reason for visit, vital signs, allergies, medications and related patient information to assist in diagnosis and treatment, per clinic policy and procedure.
5. Instruct patient on preparation for tests, medications and procedures. Provide patient with printed information as appropriate.
6. Communicate pertinent clinic information to all team members
7. Ensure patient diagnostics, referrals and other pertinent information is available prior to scheduled appointment
8. Assist with exams, tests, procedures, chaperoning as requested
9. Ensure equipment and correct instruments area available prior to procedures, maintaining sterile technique as required
10. Label specimens and requisitions according to laboratory specifications
11. Perform point of care testing including but not limited to strep, mono, glucose, urinalysis and hemoglobin testing.
12. Perform procedures as requested including EKGs, ear lavage, inhalation treatments, wound dressings, medical equipment instruction and application
13. Administer, dispense and document medications and vaccinations per clinic policy and procedure
14. Process laboratory specimens as ordered according to Reference Laboratory specifications, including venipunctures
15. Record patient data for special procedures in the EMR
16. Ability to prioritize a high volume of patient activity, including clinic visits, appointment scheduling, incoming telephone calls, walk-in patient requests, and pharmacy requests.
17. Inform patients of delays, procedures and other related information related to their appointment
18. Coordinate services with outside facilities or medical referrals
19. Assist with requests for medical records
20. Routinely stock exam rooms with supplies, instruments and equipment
21. Routinely clean exam rooms and other clinic areas as needed
22. Routinely stock and clean laundry items utilized in the center
23. Order, maintain and monitor medication and medical supplies for the center
24. Monitor expiration dates of medications and medical supplies
25. Monitor clinic equipment for safe and effective functioning
26. Manage messages securely through the EMR
27. Inform patients of center charges as requested
28. Maintain confidentiality of all patient and health center information at all times.
II.Indirect Patient Care (Clinical and front office area):
1. Schedule follow-up appointments based on patient needs and according to department guidelines
2. Monitor clinic schedule via the EMR in order to ensure clinic flow
3. Complete paperwork and scheduling requirements for physical exams and travel related appointments
4. Perform and/or assist with certain specific requirements with specific medications, such as I-Pledge program with Accutane prescriptions.
5. Handle and process infectious materials including use of autoclave steam sterilization.
III .Administrative duties:
1. Provide administrative support to providers as requested
2. Assist patient in completing release of information forms
3. Answer questions related to Cowell Center services and other resources
4. Direct patient to appropriate areas of need, for example, Counseling and Psychological Services, Insurance Coordinator services, after hours resources, and other center or campus resources.
5. Monitor appropriate task summary areas to ensure documentation and requests are being managed.
6. Assist with front office roles as requested
IV.Other Office Duties:
1. Lock/Unlock cabinets at beginning and end of each day
2. Review shipments upon arrival
3. Follows safety and infection control guidelines and recommendations
4. Appropriately monitor computers in the clinic
5. Assist with staff kitchen/break areas
1. Utilize effective communication techniques with patients, practitioners and staff to promote quality patient care.
2. Actively and collaboratively, support the mission, goals, and initiatives of the Cowell Center.
3. Attend scheduled staff meetings.
4. Offer suggestions for clinic improvement or enhancement.
5. Serve on departmental and university-wide committees as appropriate.
6. Maintain cooperative interactions with other center staff.
7. Display a positive attitude within the Cowell Center and across departmental lines to contribute to staff morale and overall customer satisfaction.
8. Participate in departmental performance improvement activities.
9. Develop and foster relationship and trust with employees and the SCU Community.
10. Work individually and as a team in a collegial, respectful, and professional manner.
Other duties as assigned.
Provides Work Direction:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items below are representative of the knowledge, skills, abilities, education, and experience required or preferred.
This position requires the ability to effectively establish and maintain cooperative working
relationships within a diverse multicultural environment.
1. Commitment to understand and support Santa Clara University’s distinctive Jesuit tradition and educational vision and willingness to model institutional values of service to others, community and diversity.
2. Commitment to understand, support, and model the values of a Jesuit, Catholic university as they relate to Student Health Services.
3. Santa Clara University is committed to Inclusive Excellence, therefore, it is vital all candidates seeking employment be committed to and demonstrate skills, knowledge and awareness to serve the unique needs of our diverse
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. In accordance with the Americans with Disabilities Act, as amended, the California Fair Employment & Housing Act, and all other applicable laws, SCU provides reasonable accommodations for qualified persons with disabilities. A qualified individual is a person who meets skill, experience, education, or other requirements of the position, and who can perform the essential functions of the position with or without reasonable accommodation.
1. Considerable time will be spent in medical examinations with patients and at a desk using a computer terminal.
2. May be required to travel to other buildings on the campus.
3. May be required to attend conference and training sessions within Bay Area or in- or out-of-state locations.
The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job.
1. Typical medical office environment.
2. Mostly indoor office environment with windows.
3. Offices with equipment noise.
4. Offices with frequent interruptions.
1. Demonstrated ability to use technology in improving the delivery and evaluation of programs and services.
2. Demonstrated knowledge in the application of student development theories.
3. Demonstrated knowledge in addressing the needs of a diverse student population.
1. Demonstrated presentation skills and ability to communicate effectively in both written and verbal form with a variety of people including students, faculty, staff, alumni, and parents.
2. Demonstrated skills in the application of student development theories.
1. Ability to establish professional relationships; interact effectively with diverse constituencies; and maintain confidentiality when required.
2. Ability to work well both individually and as part of a team in a collegial, respectful, and professional manner.
3. Ability to work independently with a wide variety of student medical needs.
Education and/or Experience:
1. Certified by a medical assistant certifying organization.
2. Current CPR /AED certification.
3. Three years of recent experience, preferred.
4. Background in ambulatory health care, preferred.
5. Ability to work well both individually and as a part of a team in a collegial, respectful, and professional manner.
6. Ability to establish professional relationships; interact effectively with diverse constituencies; and maintain confidentiality when required.
Salary Information: $20.14 - $21.73 / hour, depending on experience
Open Until Filled: Yes
Special Instructions to Applicants:
This position is a nine-month full-time position from mid-September to mid-June
To view the full job posting and apply for this position, go to http://apptrkr.com/1062977
About Santa Clara University
Santa Clara University is a comprehensive Jesuit, Catholic university located in California’s Silicon Valley, offering its 8,800 students rigorous undergraduate curricula in arts and sciences, business, and engineering, plus master’s, Ph.D., and law degrees.
Distinguished by the highest retention rate and ranked second among all master’s universities in the West by U.S. News and World Report, Santa Clara University is California’s oldest operating institution of higher-education. The University is focused on creating an academic community that educates citizens and leaders who will build a more just, humane, and sustainable world.
Santa Clara University is an Equal Opportunity/Affirmative Action employer, committed to excellence through diversity and inclusion, and, in this spirit, particularly welcomes applications from women, persons of color, and members of historically underrepresented groups. The University will provide reasonable accommodations to individuals with a disability.
Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please go to the Campus Safety Services website at http://www.scu.edu/cs/. To request a paper copy please call Campus Safety at (408) 554-4441. The report includes the type of crime, venue, and number of occurrences.
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